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Answers to your questions may be found in our Frequently Asked Questions or in our other Help items located in the blue banner immediately above the Seach field, or in the panels located under our contact information, below.

Our customer service specialists are pleased to serve you in both English and French.

Our Scheduled Maintenance Calendar and current System Status can be found here.

Telephone Support

E-Mail Support

Toll Free Support Line:  1 866 221-7878 Customer Support: support@webnames.ca
Sales and Volume Pricing: 1 866 976-9835 Sales and volume pricing: sales@webnames.ca
Managed Services: 1 866 470-6820 Managed Services: managedservices@webnames.ca
Support (Local Van BC):    604 633-1142 Webhosting Technical Support: hosting@webnames.ca
Fax number:    604 633-3174 Partner or affiliates: affiliate@webnames.ca
   

For comments regarding the service which you have received, contact the President of Webnames.ca: president@webnames.ca

Telephone Support Hours

Monday - Friday:
6:00 am to 5:00 pm Pacific Time

Saturday, Sunday & Holidays:
8:00 am to 4:00 pm Pacific Time

Office and Mail Address

Webnames.ca Inc.
Suite 333 - 333 Terminal Ave
Vancouver, BC
V6A 4C1
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Latest Updates
Jan
9
Notice of Emergency Webnames Hosting Maintenance
Posted by Garrett Saundry on 01/09/17 08:45 PM

Attention Webnames.ca Customers,

Please be advised that we will be performing critical emergency hosting maintenance in the late evening of Monday January 9th.

This maintenance will affect some web hosting services provided by Webnames. During a 15 minute maintenance window, customers should expect services to be unavailable intermittently for approximately 3 minutes in total.

Configuration upgrades will be performed on our hosting infrastructure at:

9:00 PM PT, Jan 9th (12:00 AM ET, Jan 10th)

This maintenance is in accordance with our policy to ensure the continued reliability of Webnames.ca’s systems.

 If you have any questions regarding this announcement or its implications, please contact support@webnames.ca at your earliest convenience

 

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Dec
16
Resolved – Issue affecting website hosting
Posted by Shawn Randhawa on 12/16/16 10:22 AM

Dear Webnames Hosting Customer,

As you may be aware, on the evening of Thursday, December 15th we experienced a service disruption which affected the availability of your website. In order to bring your website back online, it was necessary for us to restore a backup from Tuesday December 13th.
 
If you are a customer that utilizes the website backup function from within your Hosting Control Panel, we regret to inform you that these backups not retained as part of our recovery process, and so are no longer available within your hosting account. We recommend that you perform a new backup as soon as possible, and as a best practice, download and store this backup file in a secure location. Please note that any existing backup schedules have been retained and will continue to run, subsequently creating the intended backup files of your website.
 
Regarding the recent restoration of your website data, if you have performed changes to your website between Tuesday December 13th and Friday December 16th we ask that you review the content of your website currently, and reapply/reupload any content or changes which are not currently present or accounted for. If you have not made any changes to your website during this time frame, then no action is requested of you.
 
We also apologize for any disruption our recent outage may have caused. We are investigating, and will be taking appropriate action to address root cause as well as to improve our response and recovery times.
 
Thank you,
 

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