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Our customer service specialists are pleased to serve you in both English and French.

Our Scheduled Maintenance Calendar and current System Status can be found here.

Telephone Support

E-Mail Support

Toll Free Support Line:  1 866 221-7878 Customer Support: support@webnames.ca
Sales and Volume Pricing: 1 866 976-9835 Sales and volume pricing: sales@webnames.ca
Managed Services: 1 866 470-6820 Managed Services: managedservices@webnames.ca
Support (Local Vancouver):    604 633-1142 Webhosting Technical Support: hosting@webnames.ca
Fax number:    604 633-3174 Partner or affiliates: affiliate@webnames.ca
   

For comments regarding the service which you have received, contact the President of Webnames.ca: president@webnames.ca

Telephone Support Hours

Monday - Friday:
6:00 am to 5:00 pm Pacific Time

Saturday, Sunday & Holidays:
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Webnames.ca Inc.
Suite 333 - 333 Terminal Ave
Vancouver, BC
V6A 4C1
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Latest Updates
May
24
Notice of Registry Maintenance – Minds and Machines
Posted by Garrett Saundry on 05/24/15 11:45 PM

At Midnight between Sunday, May 24, 2015 and Monday, May 25, 2015 , Minds & Machines is performing system maintenance to further improve their registry system.

In order to successfully complete the maintenance there will be a 2 hour maintenance window from 12:00 AM PT on May 25 to 2:00 AM PT on May 25. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to Minds & Machines related domains, which are listed here. No other domain extensions are affected.

Please note that all Minds & Machines domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of Minds & Machines domains.The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new Minds & Machines domain registrations.
  • You will not be able to update or renew existing Minds & Machines domain names.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca

 

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May
22
Network Issue
Posted by Garrett Saundry on 05/22/15 10:30 AM

11:20 AM PT

All mail queues are now clear and backlogged email has been delivered.

Any customers with lingering issues connecting to mail, need to completely restart their mail client / application in order to start a new mail session with out servers.

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11:05 AM PT

We expect the backlog of queued mail to be processed and delivered by 11:25 AM PT

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10:43 AM PT

We are now working through the backlog of email requests. For those customers still experiencing errors with sending/receiving email, we recommend refraining from repeated checking mail, as this action contributes to the backlog, and will result in it taking longer for the system to normalize.

No email will be lost as a result of this disruption, and will be delivered to customer inboxes as the the backlog queue of mail is processed.

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10:25 AM PT

The network issue has been resolved and services are now returning to normal. Customers may experience some delay as the backlog of traffic is processed. Any customers experiencing email authentication (password) issues should close and restart/reboot their email program/app.

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10:15 AM PT Friday May 22

We are experiencing a network issue affecting a number of services. The issue is currently being investigated

 

 

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