Answers to your questions may be found in our Frequently Asked Questions or in our other Help items located in the blue banner immediately above the Search field, or in the panels located under our contact information, below.

Our customer service specialists are pleased to serve you in both English and French.

Our Scheduled Maintenance Calendar and current System Status can be found here.

Telephone Support

E-Mail Support

For comments regarding the service which you have received, contact the President of

Telephone Support Hours

Monday - Friday:
6:00 am to 5:00 pm Pacific Time

Saturday, Sunday & Holidays:
8:00 am to 4:00 pm Pacific Time

Office and Mail Address Inc.
Suite 333 - 333 Terminal Ave
Vancouver, BC
V6A 4C1
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Latest Updates
Notice of Registry Maintenance – Neustar
Posted by Shawn Randhawa on 01/29/18 06:45 PM

On January 29, 2017, Neustar is performing system maintenance to further improve their registry system.

In order to successfully complete the maintenance there will be a 4 hour maintenance window from 19:00 PT on January 29, 2017 to 23:00 PT on January 29, 2017. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to Neustar related domains, which are listed here. No other domain extensions are affected.

Please note that all Neustar domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of Neustar domains. The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new Neustar domain registrations.
  • You will not be able to update or renew existing Neustar domain names.

Questions? Please contact Customer Support at 1-866-221-7878 or


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Network Connectivity
Posted by Garrett Saundry on 01/23/18 01:14 PM

1:35 PM – UPDATE – It appears that network connectivity has been restored however root cause is still being investigated.


We are investigating reports of intermittent network connectivity. We are actively investigating and will update this post with more information as it becomes available.


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