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Answers to your questions may be found in our Frequently Asked Questions or in our other Help Menu items, located in either the menu items above under Support, or in the panels below.

Our customer service specialists are pleased to serve you in both English and French.

Our Scheduled Maintenance Calendar and current System Status can be found here.

Telephone Support

E-Mail Support

Toll Free Support Line:  1 866 221-7878 Customer Support:
Sales and Volume Pricing: 1 866 976-9835 Sales and volume pricing:
Managed Services: 1 866 470-6820 Managed Services:
Support (Local Van BC):    604 633-1142 Webhosting Technical Support:
Fax number:    604 633-3174 Partner or affiliates:

For comments regarding the service which you have received, contact the President of

Telephone Support Hours

Monday - Friday:
6:00 am to 5:00 pm Pacific Time

Saturday, Sunday & Holidays:
8:00 am to 4:00 pm Pacific Time

Office and Mail Address Inc.
Suite 333 - 333 Terminal Ave
Vancouver, BC
V6A 4C1

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Latest Updates
Notice of Webnames Hosting Technical Issue
Posted by Garrett Saundry on 09/29/15 06:08 AM

Attention Customers,

6:15 AM PT

The affected infrastructure is back up and running. Database integrity checks are now being run on affected sites, and will complete at approximately 6:30 AM PT


6:00 AM PT

Please note that we are experiencing a technical issue within our hosting infrastructure that is affecting the accessibility to a limited number of customer websites. Engineers are currently working on both the diagnosis and resolution to the problem. More information will be posted here add it becomes available.


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Notice of Registry Maintenance – Donuts
Posted by Shawn Randhawa on 09/28/15 01:45 PM

On Monday, September 28th, 2015, Donuts is performing system maintenance to further improve their registry system.

In order to successfully complete the maintenance there will be a 1.5 hour maintenance window from 2pmPT on Monday, September 28th, 2015 to 330pm PT on Monday, September 28th, 2015. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to Donuts related domains, which are listed here. No other domain extensions are affected.

Please note that all Donuts domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of Donuts domains. The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new Donuts domain registrations.
  • You will not be able to update or renew existing Donuts domain names.

Questions? Please contact Customer Support at 1-866-221-7878 or


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