Answers to your questions may be found in our Frequently Asked Questions or in our other Help items located in the dark menu shown above, or in the panels located under our contact information, below.

Our customer service specialists are pleased to serve you in both English and French.

Our Scheduled Maintenance Calendar and current System Status can be found here.

Telephone Support

E-Mail Support

For comments regarding the service which you have received, contact the President of Webnames.ca: president@webnames.ca.

Telephone Support Hours

Monday - Friday:
6:00 am to 5:00 pm Pacific Time

Saturday, Sunday & Holidays:
8:00 am to 4:00 pm Pacific Time

Office and Mail Address

Webnames.ca Inc.
Suite 333 - 333 Terminal Ave
Vancouver, BC
V6A 4C1
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Latest Updates
Jul
11
Notice of Registry Maintenance – Donuts
Posted by Shawn Randhawa on 07/11/18 12:00 AM

On Monday, July 16th, Donuts is performing system maintenance to further improve their registry system.

In order to successfully complete the maintenance there will be a 90 minute maintenance window from 10 am PT on July 16 to 1130 am PT on July 16. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to Donuts related domains, which are listed here. No other domain extensions are affected.

Please note that all Donuts domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of Donuts domains. The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new Donuts domain registrations.
  • You will not be able to update or renew existing Donuts domain names.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca

 

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Jul
9
Issue Affecting Website Availability
Posted by Garrett Saundry on 07/09/18 05:13 PM

11:10 PM PT All server cycles have been completed and services are now fully back online.

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8:35 PM PT Server restores are now complete however a full cycle of all servers is required. Services will go offline for up to 10 minutes in sequence beginning shortly. The last service to be cycled will be the Webnames.ca website itself, which will take approximately 30 minutes to complete.

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8:25 PM PT The issue affecting website hosting and a subset of domain routing features is currently being resolved. Some servers are now back online, while others are still being restored.

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We are currently tracking and investigating an issue that may be preventing a small number of customers from accessing our website at www.webnames.ca.

This notice will be updated as more information becomes available.

 

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