Renewal Notifications
Posted by Garrett Saundry, Last modified by Garrett Saundry on 01/04/19 03:58 PM employs an extensive renewal notice process, which can easily be updated to suit your preferences.

The default Renewal notification settings are:

  • Email notice at 4, 2, and 1 week prior to the domain expiration
  • A mail letter sent approximately 3 weeks prior to the domain expiration
  • A courtesy phone call made approximately 3 days prior to the domain expiration

By default, the account owner is the recipient of all renewal notifications emails, letters and phone calls.

Each of the three notification methods can be disabled / enabled via your account. Additionally, the recipient of the notifications can be changed to be the domain's Admin, Billing or Technical contact.

Notifications can be managed within your account via:

  • Account > Account Settings
  • Click on the Contact Preferences on the left

NOTE: ICANN's Expired Registration Recovery Policy requires that Registrants be notified directly regarding their domain expiration. In addition to the notifications configured via this interface, expiration notices for all non-country code domain names will also be sent to the Registrant Admin contact 28 days prior, 5 days prior and 3 days after the domain expiry date.These new notices will not contain any pricing information, but will provide direction for renewal. These notices, like our other notices, will only be sent if the domain name has not yet been renewed.

    Automatically renewed services

    Domains and Services which are set to automatically renew will have an invoice generated 37 days prior to the renewal date, and the contact configured to receive Billing notifications will receive this invoice. For those domains and services set to renew automatically via credit card, the invoice will then be processed 30 days prior to the renewal date.

    The recipient for Billing notices can also be managed within your via:

    • Account > Account Settings
    • Click on the Contact Preferences on the left


    See Also: Domain Guide

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