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Knowledgebase: Domain Renewals
Performing a Domain Renewal
Posted by Garrett Saundry, Last modified by Garrett Saundry on 01/15/21 09:38 AM

Domain names represent your business identity, brands, trademarks, and products online. Don't lose your critical online identity - make sure your domains are renewed in a timely manner.

Your domain names may be renewed at any time*. You do not have to wait until you receive your renewal notices to renew.

*Restrictions on some extensions may apply. See the domain-specific section of this FAQ for more information. customers can renew in the following ways:

Renew online by logging into your account

To renew your domain:

  • Log in to your account.
  • Navigate to My Account> Popular Actions > Renew Domains
  • Select the domains you wish to renew from the displayed list
  • Click on Renew Selected in the bottom right.
  • On the payment information page, select the desired method of payment and click Next.
  • Provide payment information as prompted and click Submit Payment
  • If a deferred payment method was selected (such as cheque or online banking), then payment information will be displayed on the screen.
  • Upon receipt of payment, the domain renewal(s) will be processed and a receipt issued via email.


NOTE: If your domain does not appear on the Renew Domains page, it may either:

a) be bundled along with another service such as hosting. In this case, navigate to My Account > Manage Automatic Renewals. Payment information for services appearing on this page can be completed utilizing steps similar to what is noted above.
b) be expired beyond the standard renewal grace period, and entered into a Redemption Period.

Renew by phone by calling our Customer Support representatives

Contact Us

Telephone Support Hours

Monday - Friday: 6:00 AM to 5:00 PM Pacific Time

Saturday, Sunday & Holidays: 8:00 AM to 4:00 PM Pacific Time

Telephone Numbers

Toll Free Support Line: 1-866-221-7878

Sales and Volume Pricing Enquiries: 1-866-976-9835

Support (Local Vancouver): (604) 633-1142

Fax number: (604) 633-3174

E-Mail Support

Customer support:

Sales and volume pricing enquiries:

Webhosting technical support:

Office and Mailing Address Inc.
Suite 333 - 333 Terminal Ave.
Vancouver, BC
V6A 4C1

Activate our secure and convenient Auto-Renewal Service

To set your domain to auto-renew each year:

  1. Login to Your account.
  2. Navigate to My Account > Billing & Invoices > Manage Automatic Renewals.
  3. Click on the checkbox to the left of the domains you wish to change and click on Change Selected at bottom
  4. Choose Credit Card as the method of payment, and select an existing card or enter new card information
  5. Click Save to apply your new payment method.
NOTE: To ensure continuity of service, Webnames processes all auto-renewals 30 days in advance of the domain renewal date. We will send you a reminder via email seven days in advance of the auto-renewal (37 days in advance of the domain renewal date).

Domain renewals are not reversible and are not refundable.


Should an auto-renewal payment not be successful, we (re)process outstanding invoices on the following schedule:

  1. 4 weeks prior to renewal
  2. 2 weeks prior to renewal
  3. 1 week prior to renewal
  4. 24 hours prior to renewal
  5. On the day of renewal


See Also: Domain Guide

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