Account Notifications

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Knowledgebase: Webnames Account > Information and Access

Posted by Garrett Saundry, Last modified by Garrett Saundry on 01/15/21 09:46 AM

Webnames Account Notifications govern the recipients of emails pertaining to invoices, renewals notices, as well as technical and account notifications.

To manage your Webnames.ca Notifications:

Login to your Webnames.ca account
Navigate to Account > Account Settings
Click on the Contact Preferences option on the left
After making updates, click the corresponding Update button

General account notifications are always sent to the account owner email address.

Credit Card Notifications

Notifications for the use and expiry of credit cards are sent to the email address associated with each credit card. This email address is specified at the time each credit card is entered into our system.

Billing and Finance Notifications

Invoices and Receipts are sent to the contact specified

Account Owner: Notices will be sent to the Webnames Account Owner

Admin / Technical / Billing Contact: Notices will be sent to the Administrative, Technical or Billing Contact of the Registrant to which the domain is registered. Administrative Contacts can differ for each Registrant, should more than one Registrant exists within the Account. Click Show Contact for the Role within the interface to see which address(es) specifically will receive the notice.

Product and Service Renewal Reminders

Renewal Reminders are directed to the following:

Account Owner: (Default) Notices will be sent to the Webnames Account Owner

Admin / Technical / Billing Contact: Notices will be sent to the Administrative, Technical or Billing Contact of the Registrant to which the domain is registered. Administrative Contacts can differ for each Registrant, should more than one Registrant exists within the Account. Click Show Contact for the Role within the interface to see which address(es) specifically will receive the notice.

The default Renewal notification settings are:

Receive Email Sent at 4, 2, and 1 week prior to the domain expiration
Receive Postal Mail Sent approximately 3 weeks prior to the domain expiration
Receive Phone Calls A call is made approximately 3 days prior to the domain expiration

Technical Notifications

DNS and name server update notifications are sent to the contact specified

Account Owner: Notices will be sent to the Webnames Account Owner

Admin / Technical / Billing Contact: Notices will be sent to the Administrative, Technical or Billing Contact of the Registrant to which the domain is registered. Administrative Contacts can differ for each Registrant, should more than one Registrant exists within the Account. Click Show Contact for the Role within the interface to see which address(es) specifically will receive the notice.

Carbon Copy

Provide both an Name and Email address to have all notifications on the page carbon copied to the address(es) specified.